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  • Q How to resolve an excessively high wastewater ratio in a reverse osmosis water purifier?

    A Control the wastewater ratio by adjusting the wastewater valve. A normal wastewater ratio is 1:3 (pure water: wastewater). If the wastewater ratio is abnormal, contact after-sales service for pressure pump calibration or membrane module cleaning. The company is equipped with CE-certified testing equipment to ensure performance meets standards after repair.

  • Q How to remove scale buildup on the heating plate of a tea maker?

    A
    Use a dedicated citric acid descaling agent diluted at a 1:10 ratio to soak the heating plate for 30 minutes, then rinse with clean water. The company provides RoHS-compliant environmentally friendly descaling agents, avoiding the health risks associated with chemical residues.
     

  • Q How often should I replace the water purifier filter cartridges?

    A Depending on water quality, we recommend replacing PP cotton filters every 3-6 months and RO membrane filters every 12-24 months. Our company includes a smart filter life monitor with the product, which provides real-time replacement reminders via a mobile app to ensure water safety.

  • Q What if the water dispenser heats up slowly or doesn't produce hot water?

    A
    First, check if the power is on and if the thermostat is set to the appropriate temperature. If the heating element is faulty, it can be quickly replaced through our CCC-certified parts library. Our company promises to respond to repair requests within 48 hours.
     

  • Q How to properly install a reverse osmosis water purifier?

    A Our company provides free on-site installation service. Our technicians will design the piping layout according to the kitchen/bathroom space, ensuring that the inlet, outlet, and wastewater discharge connections meet international standards. Pressure testing will also be conducted to prevent leaks.
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